Privacy Policy

Privacy Policy


Seller details


Cara Lazara bb, 21234 Bački Jarak, Serbia

Activity and activity code: 2059 – Manufacture of other chemical products

MB: 08327807

PIB: 100451109
Web: www.multiactiv.rs
Phone: +381 (0)21 848 606

Fax: +381 (0)21 848 616

E-mail: info@multiactiv.rs





Privacy Policy


On behalf of Multiactiv, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All Multiactiv employees (and business partners) are responsible for respecting the principles of privacy protection.




Terms of use


By using this website, you confirm that you have read, understood and accepted these terms of use (hereinafter referred to as “terms”) and agree that you are obliged to comply with them, as well as all other applicable laws and regulations. If you do not accept these terms, do not use this website.


Multiactiv may amend these Terms at any time by amending this text. You should visit this page from time to time to check the updated Terms, as you are legally bound by them. Certain provisions of these Terms may be overridden by explicit legal acts or notices displayed on other pages of this site.




Protection of confidential transaction data


When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.
Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank’s website. The payment card information is not available to our system for a single moment.”






In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Multiactiv is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the card user’s account at the seller’s request.



Use of the website


All material on this website (hereinafter referred to as the “Site”) is protected by copyright and any unauthorized use may constitute a violation of the Law on Copyright and Related Rights, the Law on Trademarks or other laws in the field of intellectual property. Except as otherwise indicated elsewhere on this site, you may view, copy, print or download all content solely for your personal, non-commercial use and for informational purposes, provided that all copyright notices or other proprietary information contained in the original document keep in all copies. You may not modify the content of this site in any way, or reproduce or publicly display, perform, distribute or otherwise use it for public or commercial purposes. Notwithstanding the foregoing, any software or other material available for download or use through this site that has its own terms of use or license is subject to those terms. If you breach any of these Terms, your permission to use the Site will be revoked and you will be required to immediately destroy any content you have downloaded or printed.


Except as expressly stated otherwise herein or on another page of this Site, nothing contained herein, whether express, implied, disclaimer or otherwise, grants you any right to use any intellectual property found on the Site.





Any materials, feedback or other information you provide to this Site or to Multiactiv in connection with this Site (“Information”) will not be considered confidential or proprietary. Multiactiv  shall be the sole owner of all information collected on or in connection with the Site. Multiactiv has no obligations in relation to such information and is free to use it without restrictions for any purpose (such as use, reproduction, modification, publication, (re)distribution, public display, etc.) and without attribution.


It is prohibited to post or transmit to or from the Site any illegal, threatening, defamatory, humiliating, pornographic or other material that violates any laws.


Statement of Conversion


All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our website.



VAT statement


VAT included in the price and there are no hidden costs.



Contact details – customer service


For additional information regarding the order, as well as in case of complaint or order cancellation, you can contact the Customer Service by sending an e-mail to info@multiactiv.rs or by calling the phone number 021/848606 on working days, from Monday to Friday, from 08-15h. Headquarters: YUCO-HEMIJA DOO Cara Lazara bb. 21234 Backi Jarak


Delivery of goods and possible restrictions

Shipments are delivered by the independent AKS-EXPRESS courier service and are only possible on the territory of the Republic of Serbia. Delivery costs for purchase orders whose amount is less than 2,000.00 rsd. are charged additionally and amount to 300 rsd. If the value of the ordered items is greater than 2,000 rsd, delivery is free. You pay the shipping costs together with the products, so when you pick up the shipment, you only need to sign the receipt. The estimated time for which the shipment will be delivered to you is 1 to 3 working days from the day of the confirmed order. The courier service delivers shipments between 08:00 and 18:00. on weekdays and Saturdays. The employees of our company will do their best to pack and ship the shipments within 24 hours from the moment of ordering, excluding weekends. When we send the package, you will automatically receive an SMS or e-mail message with the shipment code from the AKS-EXPRESS courier service so that you can track the package’s progress. Before the courier delivers the package, he will call you to arrange the delivery. If you ordered the goods by cash on delivery, you pay for them on the spot upon receipt of the package. When delivering the goods, the Customer will be given a copy of the retail invoice, which at the same time represents a contractual document.


Claims policy


The customer has the right to submit a complaint in accordance with the provisions of the Law on Consumer Protection and the Rulebook on the procedure and method of resolving customer complaints about goods. The buyer is obliged to check the content and condition of the product after receiving the shipment. For products purchased through the website www.multiactiv.rs, the Customer can submit a complaint within 8 days from the day of receiving the goods.

The customer can submit a complaint by sending an e-mail to the address info@multiactiv.rs, by calling the company on weekdays from 8:00 a.m. to 3:00 p.m. at phone number 021/848606 or by writing to the address of the seller YUCO-HEMIJA DOO, Cara Lazara bb, 21234 Backi Jarak

Employees of the online service www.multiactiv.rs are trained to resolve complaints and act according to established Rules and Instructions issued by the business entity. An essential assumption and condition for resolving the complaint is the complete exchange of information with the customer and the existence of the issued invoice and the original packaging of the goods that are subject to complaints. The buyer is obliged to save and deliver the invoice and any packaging.


Preliminarily, objections to the delivery of goods that were not ordered, or were delivered in a significantly different quantity than ordered, goods that have been damaged during transport, goods with an expired shelf life, etc., can be considered as a justified complaint. Other objections must be considered separately. Any complaint must be explained by the seller. Complaints will be accepted only within the framework of the laws and regulations of the Republic of Serbia.


Claims for damage during transport


When delivering the goods, the buyer is obliged to check the correctness of the order, compare the received goods with the invoice, and if something is missing, immediately notify the courier. It is very important that you immediately report any damage in transit, visible on the product packaging, to the courier who delivers the goods to you. If you notice such damage, do not sign for receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the receipt of the shipment.


Complaints about data or the wrong type of goods


If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the data on the invoice are not correct, please call us at 021/848606 or send an e-mail no later than 24 hours after receiving the shipment. with your data (name, surname, phone) to e-mail info@multiactiv.rs and describe what kind of problem you have. In the shortest possible time, we will respond to the consumer’s reported complaint and inform you about further action. The deadline for resolving a complaint is 15 days from the moment it is reported.


In case of exchange, the Buyer is obliged to return the goods in the original packaging, without damage and traces of use. Otherwise, the Seller is not obliged to make a replacement. Products that you have opened and are correct cannot be returned, exchanged for another product or money. The customer can submit his complaint request for products purchased through the website www.multiactiv.rs via email to the address info@multiactiv.rs. The mandatory part of the complaint request is the order number (the number you received in the email message when confirming the purchase) and account number on which the transaction was made. The seller will respond to the submitted request in accordance with the legally defined deadlines. If the complaint is resolved in favor of the Buyer, and in the case of impossibility of delivery of other, replacement goods, the Seller will reimburse the cost of refund, in the value of the goods for which the complaint was accepted.